Shipping & Delivery Policy
- Once payment is done, you will receive an email confirmation.
- Once the payment verified, our warehouse will arrange delivery within 2 ~ 3 working days.
- You may check your order status through your account.
- An email tracking will send to you once an item has been shipped.
- For items below 1 kg, we will arrange delivery by courier either Gdex or Ninja Van.
- For items above 1 kg, we will use own lorry (only applicable for Klang Valley) or third party local transport/customer’s appointed transport for other areas.
- For customer who has chosen ‘Self-pick up / Self-collection’, please contact us before pick up to avoid office closed (Lunch time 1 pm – 2 pm).
East Malaysia & International
- Buyer needs to contact us at email@example.com or call us at 03-8060 9008 for more information before place order.
- For worldwide shipping/ delivery charges will be calculated based on the respective destination, product dimension and weight. All destination clearance charges will be borne by the customer.
- Delivery lead time is approximately 7 ~ 10 working days depends on destination. Some country may take up to 14 days or more for the order(s) to arrive.
- It is advisable to check with your local customs on import regulations before placing your order(s).
*SR Hoist will not take responsible for stock delivery / lost by local courier service or transport.