Return & Refund Policy
- Should there be any discrepancy of products delivered, customer needs to contact us at 03-8060 9008 or email proof of purchase at sales@searay.com.my upon 3 working days of receiving products.
- We only accept exchange/ return under the following reasons:
- Product is different from the order delivered / Wrong product received.
*Product shall be returned under good conditions* - Product in damaged / defective condition.
*Please provide proof of purchase/ photo*
- Product is different from the order delivered / Wrong product received.
- The refund can be arranged under the following reasons:
- If the products delivered are in damaged or defective condition
*Please provide proof of purchase/ photo* - If the Product is different from the Order delivered.
* Product shall be returned under good conditions *
- If the products delivered are in damaged or defective condition
Customers are advised to exchange rather than request refund.
Cancellation
- We will only accept order cancellation by phone call.
* If the order has not been processed yet. - The amount refunded will not 100% due to bank processing fees.